The Desktop Technician - IT guarantees end-client fulfillment and specialized/operational soundness all through the association by overseeing customer frameworks and advancements in help the figuring needs of the association.
help desk technician responsibilities
Give both on location and distant specialized help for Warehouse work force and frameworks. Heighten issues to proper care groups, as required.
Backing all equipment, programming, and versatile innovation issues. Perform issue assurance and goal as required.
Oversee issues/demands by means of Help Desk tagging programming (TrackIT)
Equipment establishment and investigating
RF Guns, Zebra printers
Introduce and look after PC/PC and neighborhood/network printers
Backing PC moves, include and changes; PC arrangement for recently recruited employees and programming preparing
Make documentation for programming establishment, updates and fix
Organization (wired and remote) contact and backing
Screen and effectively analyze/explain network issues
Oversee remote gadgets
Instruction and PRIOR EXPERIENCE NEEDED
1-3 years of involvement in an accentuation on work area side help
Shown involvement in Windows working frameworks (Windows 7) and Office set-up of items
Knowledge of Help Desk tagging programming
Information on Microsoft Active Directory and Exchange 2007/2010
Magnificent comprehension of TCP/IP, VPN, DNS, DHCP, FTP and SMTP
Magnificent Understanding of Networking advances, for example, Cisco experience an or more
Information on Linux framework organization is an or more
Capacity to oversee Tape Backup for Server Farm is an or more
Exhibited involvement with a Warehouse/Retail condition liked